Is it a meeting? Is it another planning session?... No it's ServiceManiac!

ServiceManiac attacks poor services

Can the war for good services be won? Do we have the skills? Do we have the leaders and manpower?..and, most of all, do we have the tools to win this battle..?
Yes, we can....with the...

THE SERVICE IMPROVER©

 The SPANNER

and  SPANNER 

Is a rapid-construct business tool used for:

• Building unmatched business Performance
• Implementing and maintaining a working Service Level Agreement (SLA)
• Improving relationships between any Service Provider and Client
• Achieving Service Excellence
• Implementing Kaizen (constant improvement) in an organization
• Creating a service culture
• Clarifying roles
• Saving time at meetings
• Provides historical input to decisions on contract renewal
• Project Management

       Watch the Flash Movies on The Service Improver and Spanner:

Alain Willem - Part 1: Service Maniac
Alain Willem - Part 2: Service Maniac

 

The Service Improver©

- is a new way of building Service Level Agreements

- is quick to implement (under 4 hours)
- has minimal paperwork and administration (1 page)
- is simple to learn (skills are transferred immediately)
- is very widely installed to improve services

    Here are the links for examples of the front and back of the Template: 

The Service Improver - SLA 

The Service Improver - Service Review

“Madness is doing things the same way and expecting a different result!” – Scott J Simmerman